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What does Jigsaw HR Consultants do?
We are a full-service HR consultancy based in Dubai, offering talent acquisition, HR structure design, performance systems, and ongoing advisory support to businesses across the UAE and beyond.
Who do you typically work with?
SMEs, scale-ups, and established organisations across technology, media, logistics, professional services, healthcare, and retail — primarily in the UAE and GCC.
Do you work with international clients?
We go far beyond placements. Our core value is building the HR infrastructure — systems, policies, KPIs, and culture — that makes placements stick and teams thrive long-term.
How is Jigsaw different from a standard recruitment agency?
Yes. While headquartered in Dubai, we support clients globally for executive search and HR advisory, particularly across the GCC, India, and UK markets.
What industries do you specialise in?
What is the best way to get started?
Reach out via our contact form. We begin with a no-obligation discovery call to understand your challenges and determine how we can add value.
How long has Jigsaw HR been operating?
We have been delivering HR solutions for over four years, building a strong track record across the UAE and GCC region.
How do you find candidates?
What is your hiring framework?
How long does a typical search take?
Do you offer a replacement guarantee?
Can you handle high-volume hiring?
Absolutely. Our retainer model is designed for businesses with ongoing or high-volume hiring needs, providing dedicated capacity and consistent quality throughout.
What is the difference between contingency and retainer hiring?
Contingency is success-based — you pay only on placement. Retainer engagements involve upfront commitment in exchange for dedicated search capacity and priority service.
Do you conduct background checks?
We facilitate reference checks as standard and can coordinate formal background verification services as part of a comprehensive hiring process.
What is in HR Foundation and Process Design?
Org structure, reporting lines, job descriptions, HR policies, SOPs, employee handbooks, onboarding workflows, approval processes, and HR system recommendations.
How do you approach KPI and performance systems?
We design role-specific KPIs grounded in business outcomes — with task sheets, scorecards, and appraisal frameworks that create genuine accountability.
What does the HR Advisory retainer include?
Day-to-day HR operations (leave, attendance, compliance), employee lifecycle management, and regular strategic advisory sessions with leadership.
Can you create an employee handbook?
Yes. We design bespoke handbooks that reflect your values, comply with UAE Labour Law, and give employees a clear professional reference.
Do you assist with UAE Labour Law compliance?
We stay current on UAE Labour Law and ensure all recommended policies and practices are fully compliant.
Can you manage our entire HR function?
Yes — our Business Partner retainer positions us as your outsourced HR department, handling operations, strategy, hiring, and compliance comprehensively.
Do you help with org redesign and restructuring?
What performance management tools do you use?
We create custom tools including job scorecards, KPI dashboards, task trackers, and appraisal templates — tailored to your business and technology stack.
How do you set KPIs that actually work?
Can you help implement a performance review cycle?
Yes. We design the review cadence, form structure, calibration process, and manager training to ensure reviews are fair, developmental, and actionable.
How do you handle underperformance situations?
We develop performance improvement frameworks (PIPs) that are legally sound, clearly documented, and give employees a genuine path to improvement.
How do you structure your fees?
Project-based fees for defined deliverables, placement fees for recruitment (percentage of first-year salary), and monthly retainers for ongoing support.
What does the retainer model look like?
Three tiers: Essentials (core HR operations), Growth (operations + strategic advisory), and Business Partner (full outsourced HR) — scoped to your headcount and complexity.
Do you charge upfront for recruitment?
Our standard model is success-based. Retainer-based search may involve a partial upfront commitment in exchange for dedicated capacity.
Is there a minimum engagement period?
Retainer agreements typically begin with a 3-month minimum to ensure we can build meaningful context and deliver consistent strategic value.
Can we start with a small project?
Absolutely. Many clients begin with a specific project — an org design review, policy rewrite, or single search — before expanding into a retainer relationship.
How do I register with Jigsaw?
Submit your CV through our website. We review all applications and reach out when a suitable opportunity arises from our active client mandates.
Do you charge candidates?
Never. Our services are entirely free for candidates. We are retained and paid exclusively by the hiring organisations.
What roles do you typically recruit for?
HR, operations, marketing, technology, finance, and general management — primarily mid-to-senior level positions in the UAE and GCC.
How long to hear back after submitting?
We review all CVs within 5 business days. If your profile matches an active role, a consultant will contact you to schedule a screening call.
Will my details be kept confidential?
Absolutely. We never share your details with any employer without your explicit consent.
Can you help with interview preparation?
Yes. Once shortlisted, our consultants provide detailed company briefing, role expectations, and preparation guidance to maximise your chances.
How does a new client engagement begin?
How do you ensure cultural fit in placements?
Cultural alignment is central to our Willingness + Values assessment. We invest significant time understanding your culture before presenting any candidates.
Do you provide updates during a search?
Yes. Weekly search updates for active assignments, including market feedback, pipeline status, and any strategic adjustments to the approach.
What if a hire doesn't work out?
We investigate the root cause and offer both a replacement and a post-mortem consultation to understand and prevent recurrence.
JIGSAW
HR CONSULTANTS
Assembling exceptional teams and building thriving workplaces — one perfect fit at a time